Course Overview
Course-Aim
This course is suitable for people who are likely to face conflict within their place work.
Course-Content
On successful completion of the training program and assessment will enable candidate to understand:
- Understanding aggression and violence
- How reactive, instrumental and pathological aggression is displayed
- Causes of aggression within the context of the working environment
- Physical signs of aggression we see in hostile people
- Importance of good communication skills
- Legal aspects and what would/could happen if we go wrong
- How to gain support and assistance if required
- Risk assessment and reviewing after the event
Course-Duration
Online: The timing and duration is flexible to your requirement.
In-house: This course is run over a period of 3 hours. Minimum of 8 delegates required.
Course-Certification
A certificate of attendance is awarded on successful completion of the course.
Requirements
- Please contact us for a possible discount if you wish to book for more