Course Overview

Course-Aim

This course is suitable for people who are likely to face conflict within their place work.

Course-Content

On successful completion of the training program and assessment will enable candidate to understand:

• Understanding aggression and violence
• How reactive, instrumental and pathological aggression is displayed
• Causes of aggression within the context of the working environment
• Physical signs of aggression we see in hostile people
• Importance of good communication skills
• Legal aspects and what would/could happen if we go wrong
• How to gain support and assistance if required
• Risk assessment and reviewing after the event

Course-Duration
Online: The timing and duration is flexible to your requirement.
In-house: This course is run over a period of 3 hours. Minimum of 8 delegates required.

Course-Certification

A certificate of attendance is awarded on successful completion of the course.