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    If you've recently completed any training or diploma course with us

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    Where the training course was completed

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    Learning criteria

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    Service criteria, if applicable to the completion of your course/training

    Expertise / knowledge of staff

    Speed of response acknowledging and dealing with your queries

    Quality of response to your queries

    Accuracy and consistency of information

    Clarity and quality of written or phone communications

    Proactive nature of staff

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